I had a query on the 3D security so sent my email to Sage Pay, I received a email back immediately to say that they would reply within 24 hours - in fact they replied just over a hours later. I then received a call shortly after just to check that my query was resolved but I was away from my desk, I then received another call the following day. The adviser went through my query just to checked that I understood the reply and the query was resolved which it was, so really impressed. Excellent customer service from Sage Pay, very impressed and will have no hesitation in using the email system again for any issues that may arise. Well done Sage Pay and keep up the good work.
Tammy Prothero - Biopac UK Ltd www.biopac.co.uk
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