My mother waited in to have her meter changed, it had broken - she noticed this when asked to take a meter reading in January, and noticed it was the same as the last one. An appt was made for 19th February - she had to change an appt to make sure she would be in for BG. BG called last week to confirm appt. They didn't bother turning up despite their confirmation phone call. They have now made an appt for 29th April, first one available and have said will estimate my mother's bill!!!!! Six months worth of gas usage with no meter reading at no fault of my mother. BG won't fit in an earlier appt as they are too busy - no wonder if they just don't turn up when THEY arranged to do so. They tell me today that it is a computer error, NO its a person error - they cancelled the appt for some reason and just didn't turn up. No apology from the Meter people at all. They have told her not to worry, but from BG who like to put prices up, she is obviously extremely worried. Their Customer Service lady - who did ring Metering Dept - did try to help but obviously the METER DEPARTMENT DON'T GIVE A DAMN ABOUT THE CUSTOMERS and seem to be above taking action (ie an earlier appt, as it was not my Mum who cancelled the appt, it was THEM) for BG customer service department! BG are about to lose two customers, but I doubt they care.
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