I've had a few issues with T-mobile recently that resulted in receiving a very high bill for the month of January (hopefully being refunded this month)
The one thing they can't seem to get right though has been going on since 9th January and customer service just don't seem to be pulling there finger out. I just want to shout at them every time I have to phone up and chase up the issue.. but no.. so far I've taken a deep breath and been polite.
9th of January I phone them asking for the code to unlock a handset in order for it to be used on other networks - no problem, the code will be sent to you via email in the next 20 days - we'll charge your account for it in the mean time thank you very much.
25 - 30 days later, no email. Surprise surprise. Phoned customer service. Oh it should've been sent out. I should've received it. We'll send it out for you. You'll receive it in the next 3 - 5 working days.
Surprise Surprise still nothing. I phone customer service again. Not sure whats happening but I should receive it within 24 hours via email.
Waited a whole weekend and still nothing! I phone customer service once again. They still have no idea what they're doing and I should receive a call back within 24 hours. 24 hours passed and still no call.
I phone customer service again! The lady on the phone informs me that its been passed to the escalation team and the reason I didn't get the call within the 24 hours is because they hadn't received a response from the escalation team...
So.. I'm now sitting here waiting and wondering just how long I'll be waiting just to know what is going on and where a simple code has got to!
Don't go with T-mobile! They're customer service is terrible! If you have a problem, it takes forever to get sorted out! I can't be bothered to write about the other issues I'm having with them!
Dave Naylor found this review useful
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