Shui Ho´s profile

Reviews (1)

UK Sport Imports

do not buy from this company

Still waiting for delivery after nearly 3 weeks. Really poor service. They delivered a split opened package last week. I was shocked to see my order in such condition. It looks like it just came out from a junk yard. They should not delivered the pool table in the first place. Even the delivery men said they don't understand why the product got loaded to the van for dispatch to customer in such poor condition. Returned the pool table straight away, still no contact from UK Sport Imports regarding re- delivery. I guess I may need to wait for another 3 weeks. Highly not recommended to potential customers.

21 February 2013

Reply from UK Sport Imports


Firstly, my apologies for the problems you experienced with your order, we expect a better service from our delivery company.

I can assure you that the product left us in perfect condition and any damage that was present occurred in transit (we are pursuing a separate claim with the courier in that respect). I understand from our customer services team that they have been attempting to contact you to let you know that a replacement table has been dispatched this week for delivery to you on Monday next week. They have left messages and sent you an email to confirm this.

Once again, my apologies for the issues with your original order and for what seems to be a problem with communications between us and yourself.

Should you have any further queries, please call us on 01384 471583 or email

If you do receive this message, could you please confirm that you will be available for the delivery on Monday.


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Shui Ho
United States