I had a really bad experience with my christmas presents, ordered on 8 December, no info from them whatsover until I chased them on 17 December to find out when I could expect delivery. I was told one of the items I had ordered was not in stock then they said that they would be posting out on 21 December, nothing arrived until 2 January! And the advert had claimed guaranteed delivery if ordered by 17th December. I complained to the ASA, and the magazine that they regularly advertise with. The ASA told me that they had been told that I was an isolated incident - rubbish! I will never order from them again. It took a long time to be sent an email telling me I was getting a refund, call agents just kept fobbing me off with delay tactics. Even when I escalated it to a manager she took my mobile number and did not return my call. Absolutely terrible, never again.
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