Eyeslipsface

Lacking after sales service

I waited when they had sale to place my order which did not arrive, I was told to wait for 14 business days so that they could register it as loss or to see if the item would turn up which it didn't.

Now that they have logged a claim with royal mail they are refusing to replace my order saying that they don't have the system to resend order? We are in 2013 and you do not have the system in place to resend an order????

I am giving them a two star as this is the first time an item has gone missing and I will buy from them again but they don't have a customer care system in place.

I was jut told ''sorry you feel that way'' by the Lady I spoke today.

Bad customer care and selling and trading practices but they have great products.