I purchased an Acer H5360BD 3D Projector for £429.97 and paid £9.98 for next day delivery which came to a total of £439.95. I received it next day and set it up but had trouble turning it on. Once I managed to get it to power up it kept freezing all the time and I have had nothing but trouble with it.
I emailed Box.co.uk and 3 days and a telephone call of complaint later I finally received a reply by email telling me they opoligise my Acer LAPTOP is not working.
I replied asking if they actually read my email as it was not a Laptop I ordered but a projector.
I received a reply 2 days later telling me to contact Acer to arrange for it to be sent to them.
It is now over 5 days since I reported the faulty product and Box.co.uk should be dealing with this, not throwing it onto Acer's back.
I will NEVER be using Box.co.uk again as their customer service is absolutely useless and all they seem interested in is making a sale, taking your money then leaving you stranded if something is wrong.
Unfortunately there is not a 0 star rating on here as they don't even deserve 1 star.
Jim Herd found this review useful
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