I ordered a Blu Ray drive from Scan Computers and requested delivery. Scan kept me up to date with my order from the outset. As soon as my parcel left the Scan DPD took over in keeping me informed, up to date and in control. I was asked by email if I would be in on the day of delivery (next day) and if I wasnt would I be happy for the parcel to be left with neighbour. I was at work so took this option.
At about 9am the following morning I was informed that my parcel would be delivered between 10am and 11am and reminded that it would be left with a neighbour. At about 10.15 I got an email telling that my neighbour had signed for the parcel.
I have never before received this high level of customer service from any company. The way the Scan and DPD systems worked so flawlessly together is a testament to the effort they have both made.
I never normally make reviews but I truly felt that my experience on this occasion warranted it.
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