Philip Astley-Morton´s profile

Reviews (2)

Audio Express (Creative Audio)

Second purchase from this company.....faultless!

Have always been a Richer Sounds fan but these guys are as good if not better.....cheapest price for the product, overnight delivery, very helpful additional set up guide to replace the not-very-friendly official manual......brilliant. Will be my first port of call next time I am in the market for audio gear.

Hifi Gear

Good products, customer service so-so.....

I had bought from this company before with no problems.
On this occasion my order was still showing as "processing" two days after I had placed it so I rang to find out what was going on with it. The phone was answered with a "yip!", rather than the name of the company, which was disconcerting. "Er that Hifi Gear?"....another "yip!" was all I got. I pressed on....explained the issue....."erm...can you tell me what it was for? Erm....I'll call you back in 20 minutes". 4 hours later I had still received no call back, so rang again. This time the phone was answered by someone different, who couldn't have been more helpful, and within 48 hours I had the product, which was fine. So - ultimately a happy ending, but website not very helpful showing order as "processing" for 2 days, and a telephone manner issue to be resolved!

24 February 2013

Reply from Hifi Gear Ltd

Thanks for your feedback Philip. We do try to support customers during out of hours when the shop is closed, by diverting the business telephone number to my mobile - it is impossible for me to know who is calling me during these times, hence the lack of a 'business style' response. Glad that the product arrived quickly and that it is in good condition.
regards Phil Glazzard, Director.

Philip Astley-Morton´s profile

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Philip Astley-Morton
United Kingdom