Gemma Ingham´s profile
Reviews (2)
Printerpix
TAKE NOTE OF THE REVIEWS AND PLEASE DO NOT BUY FROM THIS COMPANY!
I bought a deal from Groupon for a canvas. I had a quick look on the internet for PrinterPix reviews as I hadn't used them before. I saw quite a few reviews advising people to steer clear but thought as it was a Groupon voucher I'd give them a go. Worst mistake ever. My order came (eventually). It had a big dirty black mark on the background of the photo on the canvas and as the background was white it was an eyesore. I emailed PrinterPix again and again and again and again and....I lost count of how many times and had no response whatsoever. I eventually had to contact Groupon who said they contacted PrinterPix and would get them to contact me. It didn't happen. Groupon asked them again. They contacted me and when I emailed them back they ignored me. It went on like this for a few weeks until eventually I opened a PayPal dispute (sooo glad I paid through PayPal). Long story short Groupon eventually gave in and refunded my money for the initial deal. I am still £10 down though because I had to pay PrinterPix extra for delivery and also I paid for a hanging hook (which I never received).
A week after i got my refund Printerpix sent me an email apologising for the delay in the production of my canvas and they would ship it out to me asap. What!? I received my order weeks ago and certainly didn't want another one! I emailed them back to point out their error. But again, surprise surprise - no contact.
I cannot stress enough how AWFUL and INCOMPETENT this company is. How they are still trading is beyond me!
Printerpix
TAKE NOTE OF THE REVIEWS AND PLEASE DO NOT BUY FROM THIS COMPANY!
I bought a deal from Groupon for a canvas. I had a quick look on the internet for PrinterPix reviews as I hadn't used them before. I saw quite a few reviews advising people to steer clear but thought as it was a Groupon voucher I'd give them a go. Worst mistake ever. My order came (eventually). It had a big dirty black mark on the background of the photo on the canvas and as the background was white it was an eyesore. I emailed PrinterPix again and again and again and again and....I lost count of how many times, and had no response whatsoever. I eventually had to contact Groupon who said they contacted PrinterPix and would get them to contact me. It didn't happen. Groupon asked them again. They contacted me and when I emailed them back they ignored me. It went on like this for a few weeks until eventually I opened a PayPal dispute (sooo glad I paid through PayPal). Long story short Groupon eventually gave in and refunded my money for the initial deal. I am still £10 down though because I had to pay PrinterPix extra for delivery and also I paid for a hanging hook (which I never received).
A week after i got my refund Printerpix sent me an email apologising for the delay in the production of my canvas and they would ship it out to me asap. What!? I received my order weeks ago and certainly didn't want another one! I emailed them back to point out their error. But again, surprise surprise - no contact.
I cannot stress enough how AWFUL and INCOMPETENT this company is. How they are still trading is beyond me!
Gemma Ingham´s profile
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