Mikes Dive Store

Unreliable. Poor Service. Service claims on website NOT TRUE

Ordered 2 Hammerheads before a professional two month trip to Indonesia. Needed one for me and one for my dive guide. This item was critical for my work for communicating with my dive guide uw and in case of an emergency. I NEVER got an email from Mikes website about the order or its status. NEVER. Despite what they claim on the website. I called the company and I was reassured that I would get them before my departure date and they never came on time. I am sure "someone else is to blame...." I had the highest regard for this company, well NOT ANYMORE. May be what in my opinion used to be one of the best diveshops in the UK grew too big and is unable to service its customers. Thank you for offering an opportunity to say THAT I AM A VERY DISSATISFIED AND ANGRY CUSTOMER. And I do not care if you reimburse me or not. I care that I am here in Indonesia without the items that I needed for my work. Please do not make claims on your website that you are unable to fulfill.

25 February 2013

Reply from Mikes Dive Store

Hi Constantinos, Hope you are well. I am really sorry to hear that the items did not arrive in time for your holiday. There was as light delay on one of the units arriving from Scubapro and this did delay the order but you should've been alerted to this and we are looking in to why this did not happen. As soon as we received the item we actually put it on an express service costing us quite a bit more but without any additional costs to you due to the fact that it had to get to Greece and we hoped that this would make up for the lost time. It obviously didn't and realise this is not a good service that you received and can only apologise for this. As a consolation we would offer free shipping of any other items that you required to Greece in the future (up to 15 kilos). Best Regards Steve Brown Managing Director Mike's Dive Store