Fair enough there were adverse weather conditions, but taking money for a 'guaranteed delivery before 2pm', not delivering until after 2pm the next day, courier ran down the stairs without a single word when asked about it, then taking seven days to reply to repeated queries, refusing to refund and offering instead a £10 credit...! I admire the naive optimism and assumption that anyone would buy from them again without a polite and a satisfying resolution. The flowers were already dying, the box of chocolates and the card were soaking wet. Extremely disappointing and extraordinarily poor customer service.
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