The scan in process works well but after that initial contact the procedure slows considerably. I did have to contact customer service over the payment. In all from start to finish was just shy of 3 weeks! Maybe need to see how speedily and efficiently the gold/silver companies manage their services of which I have used. By comparison Magpie is cumbersome and painfully slow. Their online tracking actually tells you very little and in my case was misleading re form of payment hence my calling them. Sorry adequate but could do better!
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