Simon Fleming´s profile

Reviews (2)

www.geyser.co.uk

Quality products

Ordered 2 of the Harmos radiators and a towel rail. Delivered promptly and they look great. Haven't had them fitted yet so reserving judgement on their performance.
Really helpful over the phone.
*Update* The radiators I bought can't be mounted onto plasterboard with the fittings provided. I've had e-mail ping-pong discussions with Geyser on this as well as having contacted the manufacturer directly but no joy on either front.
Could end up an expensive mistake.
*Update 2*
The team at Geyser - now they fully understand the problem are doing their utmost to find a resolution for me. At all times they've been prompt with their replies and very eager to help.
*Update 3*
It's been a while but I've finally had the Harmos rads mounted. They look great and heat output seems fine. It really hasn't been easy to get them mounted to plasterboard though. The people at Geyser put me in touch with the Harmos UK Rep (I have his number if you need it) who sent me Hilti fittings as a fixing solution. Load of crap though so don't get fooled by them. You basically need to attach the hooks to existing studwork or manufacture a frame hidden behind the wall to support the units. If you go with the studwork option you need to be very careful to ensure you get the pipework in the right place to make sure the supporting hooks are symmetrical. If they're not and you look along the wall it looks stupid.
Alex, I have a question Re the plumbing of these radiators I hope you can answer. Please call me- my number should be on your system.

07 March 2013

Reply from Geyser Radiators Ltd

Hello,

I am sorry to read your further comment after the first positive one.

We ourselves are currently in talks with our supplier about improving the brackest supplied with the Harmos product so they will be better for plasterboard walls. We are aware the screws barrels are very thick at present, which is great for durability but too heavy duty for light walls.

I have your contacts details from your order and I shall ask Hannah Cork our Product Developer to contact you direct with an update on where we are at with the brackets.

Regards,
Alex Ramsay
General Manager

Victoria Plumb

Great service

the ordering process is really easy with the ability to choose delivery date before you complete. Products seem good quality

Simon Fleming´s profile

profile image of Simon Fleming
Simon Fleming
Reviewer
United States

About