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Reviews (1)

The Whisky Exchange

dont use them go to a good whisky shop

my order was cancelled by one of your employees as it was for a birthday present it came late i now have a bottle of whisky i dont need so it will have to do for a xmas present i dont thing i will use yous again as the service i got was not good i payed 5.95 for delivery i got it 3 days late.

21 February 2013

Reply from The Whisky Exchange

We apologise for the delay in receiving your order. Unfortunately, your order had been cancelled in error. We contacted you to explain the situation and requested that you place the order again.

We, also, asked you to inform us once the order had been placed so we could have this shipped immediately on an express service. However, as we had not received any contact from you, your order was despatched on a normal service.

As our system is not fully automated, there is a slim chance of human error. In situations such as this, we do our best to rectify the issue as soon as possible. Your second order was despatched and delivered within 2 working days. We are sorry that this did not get to you in time for the intended occasion.

Mr james buchanan´s profile

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Mr james buchanan
Reviewer
United Kingdom

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