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Reviews (1)

Pet Supermarket

Delivery instructions ignored

Whilst my order arrived in a timely fashion, the delivery instructions I had provided through the website at the time of ordering did not appear on the address label, and consequently my package was not left as I had instructed.

22 February 2013

Reply from Pet Supermarket

Dear Customer,

Please accept our sincere apologise for the poor service you received from our courier on this occasion. Although the couriers operate independently from us, they are still an extension of our service. With this in mind, we expect the same high level of service from them as you would receive when contacting us. Thank you for having taken the time to write to us as it is only with feedback such as this that we can get better at what we do. Please be assured that we have taken your comments on board and acted upon them.

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Epping
Reviewer
United Kingdom

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