This wasn't the easiest of purchases. First one of the items was not available. But they rang and explained, offered an alternative and accepted my decision to wait for the alternative. They inisited on deliverying the rest of the order and it arrived the following day around 10.00am. When I opened the box I found one of the main items was not what I thought I had ordered. I thought it was my fault but realised later that I ordered correctly. I sent messages over the weekend and early on Monday I had both an e-mail and a phone call apologising and assuring that the correct items would be delivered on the following morning and the wrong ones corrected. Which they were.
Mistakes happen but apart from that this is the kind of service that you rarely get. Well done.
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