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Reviews (1)

Pro Audio Centre

Outstanding Customer Care

I was recommended to soundsavers by an audio professional and having taken his advice and some of his product ideas I started to looks through the soundsavers web site. This in itself was a pleasant and painless exercise, both easy to use and seach with up to date detail on product stock availabilty. Having chosen my products, the completion was an easy process and from that stage delivery was exceptionally fast next day. One item was not delivered so on checking I was found it had gone out of stock. I emailed sound savers and my query was immediately answered by Kris who confirmed there was a stock shortage on the item. I phoned sound savers and Kris answered the phone. When Kris realised my need for urgent delivery he immediately apologised for the stock issue and offered the next model up (a mixer with more channels and £20 higher price tag) for the same price as the original selection. It was shipped instantly and arrived next working day. I emailed Kris to thank him and with true professionalism he just said if there any problems with the equipment to get back to him. All the equipment worked perfectly and it is all now installed and performing well. I could not recommend Soundsavers any higher.

john stokes´ profile

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john stokes
Reviewer
United States

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