Katie Caserta´s profile

Reviews (2)

DPD UK

DPD were great

I live in Brighton and I recently ordered a laptop online, 2 days ago to be precise, and I am now sitting here writing this review on it. From within an hour of buying my item, I had received an update on my order- it had been dispatched and would be arriving the next day. I had given them both my mobile number and my email (I think a mobile number was optional) and I was able to track my parcel every step of the way. On the emails and texts, I was given the option of moving the date if I wasn't going to be in and I could also ask for it to be left with a neighbour. I did not need to change mine and on the day of delivery, I was updated once more with the hour time slot. They arrived about ten minutes earlier but this was not a problem; the man knocked very loudly on my door so I could hear and I signed for my parcel and hey presto! I have a new laptop. The box was not damaged in any way, the man seemed as nice as your average delivery guy and my product was delivered on time with plenty of communication in between. Brilliant service and I would recommend! I'm not sure why they have so many bad reviews, I guess it's probably because most people will only go to the effort of writing a review if something terrible has happened which is why I'm writing this nice one :) Hope this helps! Oh and I do not work for DPD, I am a student and thus, unbiased.

27 February 2013

Reply from DPD UK

Hi Katie,

Thanks ever so much for your positive review. It's great to hear that the delivery process was such a convenient one for you. I hope you are enjoying your new laptop! Also, thanks ever so much for the additional feedback you provided by email - as I said in response, we'll be actioning your suggestion from here on in. Be sure to contact me if you have any other comments :)

Cheers,

Bobby.

CCL Computers

Why all the bad reviews?! They were brilliant.

So a few days ago I was reading through these very reviews whilst trying to decide whether or not to trust CCL. I'd never heard of them before and their low prices and bad reviews really made me cautious. I nearly shopped elsewhere for the same laptop at a higher price but in the end, decided to risk it. This was 2 days ago and I am now writing this review from my lovely new laptop. I am a student by the way, I do not work for these guys.

Anyway, I found a really good laptop on their site which was about 50-100 pounds cheaper than anywhere else and I bought it online the day before yesterday. I opted for the free delivery (within 3-5 working days I think with 'Yodel') as a lot of reviews on here said that next day delivery caused them lots of problems. As it happens, I then received an email an hour or so later saying that my order had been dispatched and that it would be delivered the next day! For me, I was ecstatic - they'd upgraded my postage free of charge and I would be getting my laptop sooner than I'd expected! The new postal service for next day delivery was DPD and I live in Brighton and I was really impressed with their service too- I was constantly kept up to date with where my parcel was (via text and email. I don't think you have to put your mobile number but I did) and they told me an hour time slot for when my laptop would arrive and that, if I would not be in, I could arrange for my neighbour to take it or for it to be delivered on a different day. A loud knock at the door came about ten minutes earlier than they'd said but I am not complaining! The laptop works fine and I am now writing this review because I want to help people to decide and to take the same (yet in hindsight, non-existent) risk that I did. Of course, I have not had to return my laptop so I do not know where they stand with returns and maybe DPD postal services in areas other than Brighton are not so good but for me, CCL and DPD were brilliant - I have a brilliant product at a fraction of the price and it came earlier and with free p&p. I guess you have to take into account that most people will only make the effort to write a review when something really bad has happened but that's why I am writing a good review and I encourage others to too. My experience with these guys was brilliant and I will be recommending them and perhaps using them again in the future.

I hope this review has helped. I went into a lot of detail! Thanks CCL for your service and product :)

Stephen Simmons found this review useful

19 April 2013

Reply from CCL Computers Ltd

Hi Katie, we would just like to thank you for your review – we always love to get some positive feedback!

If you have any ideas or would like to make any suggestions about how we could make your future experiences even better please feel free to let us know by emailing us at ideas@cclonline.com

Thanks again,
CCL Computers.

Katie Caserta´s profile

profile image of Katie Caserta
Katie Caserta
Reviewer
Female, 1992
Brighton, United Kingdom

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