First Utility -should not be allowed to trade!
Failure to set up Direct Debit, threatening letters with regard to debt collectors, kept on hold for upto 40 minutes trying to contact Customer Services, severe lack of communication between depts internally, profound lack of Customer Service, inadequate answers given, failure to call back,, demanding texts, letters, emails even when I am awaiting an answer & my account clearly says do not contact customer until answers provided to a query, THEN once all monies paid via debit card prior to my transfer AWAY from FU (due to their failure to set up DDebit) I get an email asking for all monies to be paid!!!???!!! Finally I am now emailed again saying that I owe £2.05!!! Unbelievable
WORST EXPERIENCE OF MY LIFE!!! Very very stressful.
DO NOT RECOMMEND AT ALL!!!!!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.