Gary Parsons´ profile

Reviews (2)

XDP

Very Good Service Happy Customer

Gary Parsons, Warwickshire. Consignment No:- ZDBEDD029474
Ordered from Machine Mart Ltd on 2/1/2014,
* Excellent On-line Tracking updated daily in my case
* Final Email predicting delivery time-slot (4 hours) was spot on
* Products ordered (four) all arrived undamaged, in good order as expected
* Pleasant, helpful delivery driver
* Reasonable delivery cost - even with one large 55kg weight box
* Helped make a perfect on-line purchasing experience

Suggestions:-
Put a page on your website with actual collection depot & delivery depot locations & phone numbers. (depot numbers eg. 466 do not mean a lot to customers) and be more contactable.
I saw many negative reviews that do not inspire confidence even though mine is all good.
You should sort delivery problems etc. out In-house as reverting to Review sites is and will further damage your reputation and I do not think this is giving you a fair overview of the complete customer experience.

Bride & Groom Direct

Quick Service & Quality Product At The Correct Price

Left it rather too late ordering product for wedding. Selected product off website and placed order using webpage which detailed how it would look with my selected text on. Arrived well packaged and promptly, even though it had to be personalised.
Very happy and I know the married couple will treasure this for years to come.
Highly Recommended & Very Many Thanks.

Gary Parsons´ profile

profile image of Gary Parsons
Gary Parsons
Reviewer
United Kingdom

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