I've been buying records from Chemical Records for about eight years now. I love the wide selection of drum and bass vinyl you carry--this is why I buy from you and not other record stores. I've had one record I received that skipped and one that was cracked (not bad considering I've received 150+ records from Chemical in great condition). I was quickly shipped a replacement copy no questions asked. With this being said, the customer service is outstanding!
One thing I'm not crazy about is that many of the records that are "Hot", and that I really want to get, are sold out :( This is a huge bummer for me since I'm using Chemical to educate American party-goers on the extraordinary Drum and Bass sound. I put myself on the wishlist, but the records don't seem to come in. Another thing would be that I wish Chemical had a rewards system or even coupons for loyal customers. It gets expensive buying vinyl, especially from the USA, and from someone raising four children, it gets super expensive ;)
Please take these things into consideration. I mention it not to bash, but to illuminate.
I greatly appreciate the service you provide. I will continue to buy vinyl from Chemical Records!
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