Please do avoid this company, they issued the ticked to my parent without the Surname and told me that I need to buy another ticket for £1100, I aready paid £883 for two ticket which they just needed to send the revised ticket with the surname at the Airport counter but instead of that they asked me to buy another new ticket
Totally appalling customer care My Ticket no 098-4631656832-833
WHICH THEY SENT WITHOUT SURNAME SO AIRLINES DID NOT ALLOWED MY PARENTS TO FLY AND I HAD TO BUY NEW TICKET P1928306
We been ordering from this company since last 2 years, They made couple of mistake by sending the wrong side packaging product, but on our last order they did not send one of the SKU, when we wrote an email to them No reply.
" Dear Sir,
This is further to our telephone conversation last week, I did not have the order number details with me at that time
As mentioned on that conversation we have not received the
Product code: Quantity Product description
4110 1 A6 Document Enclosed Envelopes
We do always buy from you and quite happy with all the products, but on our last order we did not receive this product so I did call
Your customer care but unfortunately I had lost the Dispatch note so was not in position to mention the order number.
I have attached the copy of the dispatch note for your reference, would be a great help if you can send this missing item please!
NO REPLY WHATSO EVER , We have stopped buying from them anymore
My Consignment no 82611356307784
parcel going to swiss, i got the email next day that pls provide the Tax ID of the receiver as the parcel going to Brazil, there is not telephone number and all emails are no-reply please please avoid this company.
" A new note has been added to your case. Case Number: CCDA86D
Consignment Number: 82611356307784
Good afternoon ,
I am writing in regards to consignment 82611356307784.
We have been advised that the tax ID for the consignee is missing which is a requirement for deliveries into Brazil.
I can confirm that the tax ID required for shipments to Brazilian private individuals is called CPF – Cadastro Pessoa Fisica – and will be well known to the person because it is like a Social Security Number. Format of the number would be like: 000.000.028-00.
Please send this over to us by 11.00 GMT 21/02/2014. A return will be processed on 21/02/2014 if we are unable to provide the consignee’s TAX ID by this date which will incur an additional charge.
We await your response.
We have been using this city-link for now 2 years never had any issues, all the time 100% Punctual, they have improved a lot under the new management i would say.
Although there is still space where they can improve like they should have 1 to 1 contact with their long time clientele like us! but anyways its far better now compare to the last year and 2012.
Keep it up
Today Paypoint has sent me another invoice for march month, where they charged me last month with no account agreement. Surprisingly instead of processing the refund of fist payment they charged me anther payment
And Trust pilot saying they will remove the review!!!!!!!!!
John Ritchie found this review useful
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