Initially, Protected were all over me in their haste to service my needs. So much so that, amongst the many handlers that I had, they missed what I wanted. So I wound up with a Personal Protection Plan from Bright Grey (another company trying hard to escape the image of the insurance industry but failing) - instead of Key Man Insurance for the business of which I am a director.
Cancelling the Bright Grey policy got someone's attention and Kristie Fay charged to the rescue, and not only got what I wanted but got it at almost half the cost.
Well done Kristie - and thanks.
And the rest of you - keep trying - you can get trained in customer focus and listening. Try Huthwaite International.
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