12 months ago I swopped as they gave the 'best rate' the Direct Debits went out at £54 per month - fantastic and now 12 months later I get a bill for £998!! Tried talking and can't get through. Not a happy bunny, I've even emailed to ask what is their best plan for me?? Got an email back telling me that I can pay up over 6 months- no mention of a better plan with them that I could go on! As soon as its paid Im leaving. Martins Money Expert is good but if I'd of known about the service or rather lack of it I wouldn't of done it. I say this to anyone whos looking now - dont do it! Once they get you they forget you.
Daniel took me from lost to liberated as I needed to get a product returned home to me but didn't know how to organise the paperwork. Daniel did it all for me and even when the postcode didn't show he waited for me to gather the information and then took away all the confusion. I shall certainly use this service again, it was recommended by 'word of mouth' and I will be doing the same. Keep up the good work. Lynn Palfreyman
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