I ordered my shower easily from the website, very straightforward, and payment taken no problem.
However, I got a call a few days later to say the product has not been in stock for more than a year and they didn't know how I managed to order and pay for it. I was promised a refund. When this didn't happen, I emailed. I got a call straight back to say someone would call me. I emailed again when I heard nothing and got an email back quickly to say my refund has been done but will take up to a month to go through. I am not happy about this as the payment went through quick enough.
However, Support staff do respond quickly.
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