Adrian Warren´s profile

Reviews (2)

TapsUK

Ignores emails, fails to deliver and then fails to refund money !

If you like automated replies then use this company. I purchased a sink and waited 5 days for delivery and nothing. I contacted them 2pm in the afternoon and they said they would try to reply in 4 hours. At 8pm in the evening they emailed me and said they could not help because their suppliers were closed ! After various automated emails They then emailed me telling me they were having problems getting the sink, then it arrived damaged, then they stated that is was discontinued. They offered me another sink which was a different design (square front not roll front) which would not have worked in between worktops. I requested my money back and they told me the payment for my order to them had failed? I had purchased though Paypal and could see they had had my money for over a week now so I pointed this out and asked for my money back again. I rang them and was put on hold and then cut off. I opened a dispute via Paypal (sent them all my emails) who found in favour of my case and refunded me. These people tried to sell my something that was discontinued and then held onto my money for 19 days from the date of purchase. So would I recommend them..... ???
PS I bought the "discontinued" sink from elsewhere which arrived next day to the plumbers merchants

PlumbNation

A good reliable service - but watch your packaging please!

I have ordered showers many times from Plumbnation and they have usually been very prompt and the items well packaged - however saying that the last shower was just wrapped in its own box with brown paper and looked a bit tattered and torn by the time it got to me (It did not look particularly good/new to my customer) The shower itself was fine though.

Adrian Warren´s profile

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Adrian Warren
Reviewer
United Kingdom

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