Lisa Marie´s profile

Reviews (2)

TalkTalk

REALLY REALLY REGRET signing up with Talktalk - PLEASE DON'T DO IT!

Hi I REALLY REALLY REGRET signing up with Talk talk for phone and broadband and mobile. My internet is totally unreliable - cutting out several times a day, the noise on my phone line and mobile phone means it is impossible to hear or be heard. Their bills are unclear and I don't know how they arrive at their totals they charge you. I'm desperately trying to get my phone fixed, but all I get is someone reading off instructions parrot fashion telling me to check microfilters etc or I'm being told nothing is wrong with my phone, when there obviously is.. I can't use my phone to phone them so I have to use my mobile but with Talktalk it is equally awful. Yesterday, I tried to cancel my one month rolling mobile contract with Talktalk. I was passed from person to person, could not make out what they were saying, had to repeat the same information for each person. They started off quite pleasant but one accused me of not being the person whose account I was calling about, another had an aggressive attitude and I was almost in tears. I feel helpless and so let down by them. I eventually rang off without getting any further. I cannot wait to move back to my old provider. Talktalk is a complete shambles and I would advise everyone to avoid it.

Sam Willbyand Chris Jennings found this review useful

Wowcher

Bluebud and Wowcher -Double Trouble

So excited when I recieved gift of Wowcher voucher for 7" Android Tablet on 11th Dec 2012 for a Christmas present from my daughter. Redeemed it on the day and was promised it would arrive in 10 days. Xmas came and went and it arrived on 5th Jan 2013. On same day, it crashed. I contacted Bluebud twice about this but was ignored. The Tablet I received did not live up to the desciption Wowcher gave it in their advert. It freezes, the charger connection is faulty, the battery runs out in 15 mins and it is totally unreliable for internet connection and in every possible way. I have returned it to Bluebud (as requested for a Refund), but so far they have never answered the phone or my e-mails and I am having the same problem with Wowcher. Wowcher do not deal with Returns on the phone so you are at their mercy when you have to e-mail and they do not have the decency to reply. Very poor service from both Bluebud and Wowcher. At the moment , I have no present, my daughter is out of pocket and I'm getting no reply from either of the companies involved.

22 February 2013

Reply from wowcher.co.uk

Good Afternoon Lisa,

We are very sorry to hear that you have had problems with your order and that you have not yet had a response to your emails.

We are currently responding to emails within 5 working days, if you have not had a response within this time please can you email us again with TRUST in the subject line. We can then investigate this for you.

Kind Regards

Wowcher

Lisa Marie´s profile

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Lisa Marie
Reviewer
1957
United Kingdom

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