Mrs H's UGG boots developed a pulled stitch during a period when the Cold March weather meant that these were worn daily. In & out of the house.
With some trepidation I approached Rubbersole about some form of re-imburesement - these were only 3 months old (but was that too long to expect a warranty?) and rather expensive (So should they last longer?).
Straightaway I was offered a replacement pair. The obvious signs of near constant wear were not important as it was the boot manufacturing that had let this pair down. Returned at no cost to myself by a very starightforward method and the new pair despatched almost instantly. Excellent Customer Service. - Like it always should be, but rarely is, at other outlets!
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