I booked a hidden gem.
After carefully reading the statement that follows:
If by any chance you do not like the choice there will be NO cancellation fee and you will be given a FULL refund.
I booked a theatre package.
I then discovered the hotel was out of the city.
I rang up to be told the refund didn't apply to theatre packages and I could not cancel the booking.This was stated in the terms and condition.
I gave up trying to argue my case.
I was allowed to change the hotel but I am in a hotel with 700 rooms instead of smaller hotels I always stay in.
I also had to pay more!
I am furious it is a deliberately misleading statement .
I wish I had never used the site and never will again and hope after reading this other people don't use the site either.
I haven't saved any money by booking through the site and can't wait to queue for breakfast with another 698 people!!
If I could report the site I would and will look in to this.
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