Dreadful con merchants. was quoted £43 for my Samsung Galaxy Ace, which I was in mint condition, I also supplied it with original headphones and an extra case, Samsung branded case and charger. Received an email to say excessive wear and tear so will only be offered £16, which is an absolute farce. Have been told it will be £8.95 to return the phone which is not stated anywhere in the original letter sent with the envelope. I have decided not to accept their offer and get the phone back and list it on ebay as I'd rather take a loss than some scammers resell the phone on for an excessive profit. Please avoid them like the plague.
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