So, these guys are actually part of ECD ltd based in Wolverhampton. I had to search the internet extensively to find a phone number to call them - they dont make it easy to contact them. Even then, the phone just rings and rings - no one ever picks up!
Bozowi are a complete nightmare to deal with and customer service is not something they have heard of!
I used Bozowi to return an apple iphone 4s 16gb. They offered me £254, but then downgraded my phone to £50 for many 'made-up' reasons. One reason they gave were the multiple scratches on the phone. This is incorrect as I had kept the phone in a case since the day I purchased it. It also had one of those protecting screen covers on it - I'd describe the condition of the phone as "mint". Another reason was that it was locked to Tesco mobile - this is also incorrect. The phone was locked to O2, which I had made them aware of before submitting the phone. (Surely all phones are locked to a network? - unless they are illegally jail-broken?)
After countless phone calls and lies (such as telling me my phone had already been sold so they couldnt return it to me), I finally received my phone back today. They charged me £10 postage. I lost count of conversations I had, to get to this stage.
Please, please, please do not use this company!
You have been warned.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook