So, these guys are actually part of ECD ltd based in Wolverhampton. I had to search the internet extensively to find a phone number to call them - they dont make it easy to contact them. Even then, the phone just rings and rings - no one ever picks up!
Bozowi are a complete nightmare to deal with and customer service is not something they have heard of!
I used Bozowi to return an apple iphone 4s 16gb. They offered me £254, but then downgraded my phone to £50 for many 'made-up' reasons. One reason they gave were the multiple scratches on the phone. This is incorrect as I had kept the phone in a case since the day I purchased it. It also had one of those protecting screen covers on it - I'd describe the condition of the phone as "mint". Another reason was that it was locked to Tesco mobile - this is also incorrect. The phone was locked to O2, which I had made them aware of before submitting the phone. (Surely all phones are locked to a network? - unless they are illegally jail-broken?)
After countless phone calls and lies (such as telling me my phone had already been sold so they couldnt return it to me), I finally received my phone back today. They charged me £10 postage. I lost count of conversations I had, to get to this stage.
Please, please, please do not use this company!
You have been warned.
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