Jennifer Taylor´s profile

Reviews (1)

Jokers' Masquerade

site was ok....product rubbish!!

I thought the website was ok, easy to use and search, product arrived quickly however it had paint all over it.The size guide was incorrect also.
I ordered a small As i am a size 8 but when it came it was more like a 14
Response from customer services was pathetic and they did not seen to care

01 March 2013

Reply from Jokers' Masquerade

Hi Jennifer,

Thank you for taking the time to review this order and I am sorry to hear that your costume was not to your satisfaction.

We escalated your complaint to the Customer Services Manager, who has since investigated into this for you. We contacted you again on Wednesday 27th February to apologise for any inconvenince caused and to arrange a return and full refund.

I apologise again for the problem and hope that this is now resolved to your satisfaction.

Kind Regards
Lucy

Jennifer Taylor´s profile

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Jennifer Taylor
Reviewer
United Kingdom

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