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123-reg

nothing but problems with 123-reg -avoid

I have 9 uk domains with them and recently bought a new server and decided to update name servers on my domain names to point to the new server. Changed 1 domain without any problems. Second domain fails with a silly error:

Failed to change nameservers for mydomain.co.uk
Unable to modify nameserver Missing: At least 1 IPAddresses Required
(2 ips supplied but it still doesn't like it)
Raised a ticket and it took them 3 days with 2 different employees to resolve it.
Now whatever i try I get the same message - even after reverting to 123-reg nameservers and starting from scratch.

I contacted them earlier today through an online Chat and they said they fixed it. 6h later and nominet whois is still showing old nameserver details. Going at this rate it will take me 3 weeks just to change nameservers because i need to contact them every time.

Might just be easier to move my domains somewhere else – they might be cheap but if your business depends on them then I would advise you to look elsewhere.

Also if they see you are happy with their support response they send you a link to this page and ask you to write a review. If your experience is bad they don't send you the link hence why they have so many positive reviews

UPDATE 1: raised a ticket and 4h later they say: I will escalate this issue to the proper department to further investigate. You will receive a reply shortly.

Gary Trotman found this review useful

25 February 2013

Reply from 123 Reg

Hello,
My name is James and I work for 123-reg.
I would like to investigate the issues you have raised further. If you could provide me with the support ticket reference, I will follow this up and have this looked into.

Thank you,

James

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