Having never had a problem with a BT landline these guys managed to mess up my 73 year old mothers phone line within 2 weeks.
I then phoned to resolve the issue - I won't bore you with the details, but alllegedly they have the 1 1/2 hour of phone calls recorded.
I can only assume that they rely on you hanging up.
Two of their favourite phrases are 'Ok'' and 'I will just put you on hold'
Do not, in any uncertain terms use this service
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