ordered a superdry scarf from very.co.uk at the weekend, received conformation pretty swiftly and a delivery date which was stated as 11/12/13.
imagine my absolute terror when I received an email from yodel telling me my item was out for delivery with one of their drivers.
waited in all day, checked the online delivery status, saw it was out with courier, didn't think much of it, 9pm rolls up and no package.
check the delivery status again to see a we haven't been able to deliver your item it will be sent out for delivery tomorrow.
ok, its Christmas, it gets busy, I work for royal mail I understand these things.
I get home from work next day, no delivery, check the delivery status to see that it has mysteriously jumped back from being with courier, back from being at Sandwell hub to "in transit" with yodel and a your package is delayed message at the top of the screen.
now unless someone has invented a time machine and taken my package back in time, im sensing theres some foul play is going on.
try to ring yodel, no answer
try to use that online chat, no answer
send email, you guessed it no answer
how are these people STILL in business, theyre a joke, a huge unfunny joke
UPDATE: been in contact with very.co.uk. and they told me that the item had returned to their warehouse on Thursday!!! so the yodel SCUM didn't even bother to take it out for delivery they just couldn't be bothered and sent it straight back to the supplier. WASTERS!! have had a refund through very.co.uk that wont show up for 14 days so im now out of pocket as I have to go buy another scarf from somewhere else.
the sooner yodel go out of business the better, nothing but a big scam run by idiots employing cheap foreign labour.
Keith Wingrove found this review useful
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