Patrick Boyle´s profile

Reviews (1)

Myprotein.com

Terrible delivery policy that no-one seems sure about

Initial order 6250352 on 24th January (later 25372338), with confirmed dispatch on 26th. No products delivered by 5th February. On myprotein order delivery status, no order was found. I contacted customer services who told me the order had been completed as far as they were concerned but would call me back in two hours after looking into it. No-one called back. Next person I spoke to told me I had to wait 24hours for it to be investigated - again no call the next day. I called back and was told I should have completed and signed a form for it to be officially investigated. I asked if the order could just be cancelled so I could replace the order and again the answer was no and that I would have to wait. I completed the form immediately and waited another 24hours. Still no call back. In my final call to customer services they offered to resend the order but by this time I requested first class postage as I had already waited too long and been without my supplements for training for days! This was initially answered with a no as the orders cannot be changed on the system but after talking to a manager the order was cancelled and my account was recredited so I could make the order from scratch. I also wrote messages about this on the online messaging system and was only responded to once by one person while on the phone to them. I don't think there was any "malicious intent", thus the two stars, however, zero stars would have been appropriate otherwise. I was without my products for a long time, no-one called me back or seemed to know how to solve the problem and there was no real apology. If I find equally priced products elsewhere, then I will no longer shop from myprotein.

19 March 2013

Reply from Myprotein UK & Ireland

Hi Patrick,

Can you please check your emails and account as I have responded personally to you.

Thanks
Jeanette,

Patrick Boyle´s profile

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Patrick Boyle
Reviewer
1986
Kevelaer, United Kingdom

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