My ignored complaint to Easybus...
"I travelled from Seville to London Gatwick today on the 25/01/12 with Easyjet. My bus connection to Earls Court was at 15.30. I arrived at approx. 15.05 and waited with other passengers (probably about 16- 20 people). The bus driver pulled up and let a couple of people on the bus, then checked everyone else's tickets. When I told him that I had a seat for this bus (15.30), he said that he was "letting people on, who had waited the longest". Bearing in mind that the Terms and Conditions on your ticket state that "A seat is reserved only for the time you have booked", I was not happy. The fact that other passengers have missed their original bus should have no bearing on this matter. He said that we should wait for the next bus (and he had no idea when it would arrive or how many seats there would be on the bus). This was not an option as one of the other passengers, a Spaniard, told me that he had already waited 2 hours in the 2 degrees freezing temperature. As the buses start their journey's at the North Terminal, I decided to check to see whether it may be easier to board there. Once again, there were 16-20 people waiting. As I had not been allowed on my original bus, I would now be at the back of the queue, behind passengers, who had "waited longer". At this point, I admitted defeat and decided to rely on Southern Rail and London Underground to get me home costing me £15.20 but more importantly, wasting my time. As I live near to West Brompton, I really liked the idea of this service (I have a house in Spain and regularly use the Faro/Seville routes). I can walk to the bus stop and avoid Victoria Station. Your drver looked under pressure, lacked customer service skills and should probably be a candidate for any upcomng anger management courses. Unlike your Airline Crew, your drivers have no name badges and this individual was unwilling to give me his name. To sum up, in my opinion, this kind of service could really damage your brand (I have had a look at some online reviews and they are not positive).Awaiting your response, ................
i received an automated reply stating that they would contact me within 10 working days.
23rd of February and I have had NO response. A complaint has been sent to ...
Ps. Fortunately, I was returning home. On the web there are some horror stories where travellers have attempted to travel to the airport, not been allowed to board their bus at Earls Court to Gatwick and have either had to rush to Victoria Train Station or get a taxi to make their flight.
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