The booking process is unduly complicated, e.g. putting in a time when there is only one ferry a day and you have no choice.
Charging 2.5% for processing a debit or credit card is now illegal and I demand that these extra charges are refunded to me for this and the previous ferry booking I made. I have already made representation to Which, the consumers association on this.
Despite being a doctor of considerable experience in my specialist field of tropical medicine I was refused Proguanil (a non-prescription antimalarial). Travel Pharm uses an advisory site that has a disclaimer that says it does not have professional back-up yet overruled my request on the strength of this. When I visited the country in question I double checked the advice and found it quite wrong as I had said in the first place, based on WHO advice which is much more reliable.
In my assessment Travel Pharm was completely unprofessional in not supplying the medicine and is in danger of giving the wrong advice to travellers.
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