Bedworld

Don't believe your delivery details

I ordered as I needed next day delivery. This did not happen. The delivery was rearranged 3 days later but I asked specifically for help with the bed to get it up stairs as I would be on my own.. I was told 3 times that this would not be a problem. Guess what, when the courier arrived with the bed, he told me that Bedworld had not paid for a 2 man delivery which was the only way that they would be able to move the bed upstairs for me; It was left on my doorstep. My 3 year old had no bed to sleep on for 3 further days until I could get someone to help me. I rang to complain and was told by another colleague that they never pay extra. I felt that I had been treated badly as they just wanted to get me off the phone. I would never use this company again.

23 February 2013

Reply from Bedworld

Dear Mrs Powell,
Apologies for any inconvenience regarding the delivery of your bed. Unfortunately our products on next day unless too heavy to lift are delivered by a one man courier, delivered to the door of the property, as per our terms and conditions:http://www.bedworld.net/terms Section 9.
We use a 2 man delivery team to carry large/heavy items.
Please accept our sincere apologies for any upset caused.