3 out of 4 chairs I've got were absolutely fine. One chair was unfinished so I've called them to replace it, which was acknowledge without issues. When the chair is replaced, I couldn't assemble it, since the wholes and bolts were non-aligned. Called them again and it was replaced without question. All that was done within 2 weeks, including scheduling deliveries on both end. I can only recommend them for patience in difficult situation.
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