Colin Davidson´s profile

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Total Warehouse

Rip Off

I originally called up Total Warehouse to rearrange the delivery address from my place of work to my home address as Im home at the week ends when the post arrives.
During my telephone conversation I was informed that you only operated a Mon to Fri delivery service by your employee, I asked for my next day fee back all of £ 4.98 or whatever it is and was told that this wouldnt happen as its company policy .

So the way I see it is, I paid for a next day delivery that couldnt happen and your company policy is to pocket the cash in these circumstances ,rather than inform the purchaser that a next day Friday orders means a Monday delivery ,never saw in big letters

CUSTOMERS ARE REMINDED THAT FRIDAY ORDERS DO NOT RESULT IN A SATURDAY DELIVERY.
OUR DELIVERIES ARE MONDAY TO FRIDAY ONLY .

As far as using your company again ,well what would you do ???

26 February 2013

Reply from Total Warehouse

Dear Mr Davidson,

With the greatest respect, we cannot understand why a customer would expect Saturday delivery when selecting a delivery option named 'UK Mainland - Next Working Day Delivery'. Saturday is not a working day.

You can also be assured that we do not 'pocket' delivery charges. Delivery charges are paid, in full, to the courier so that they may fulfil your delivery request.

As you selected the 'UK Mainland - Next Working Day Delivery' service we had no reason to believe that we needed to inform you that your order would not be delivered on a Saturday.

Saturday delivery is available on request at a charge of £12.95. That is what it costs us to have an order delivered on a Saturday because that is what the courier charges.

We are sorry to read that you are disappointed by your shopping experience with us. Unfortunately in this case we do not feel that there is anything in your complaint that we are able to put right.

Colin Davidson´s profile

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Colin Davidson
Reviewer
United Kingdom

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