Reading other reviews has prompted me to comment on the appauling service I received from this company. I ordered a watch for Christmas early November, it arrived 4 or 5 days before Christmas without batteries as ordered. When I phoned in December to ask what was happening with my order they told me it was 'lost in the post'.
I wasn't happy with the watch so returned it immediately on 27th December. As of 22/2/13 I have not received a refund, I was given conflicitng information i.e. watch not received and around the same time on the phone they told me they credited my account on 28th January. I queried this at the time as had checked my account and wasn't confident this was accurate information. The person on the phone said 'I don't know how long the bank takes to credit your account', in an unhelpful tone.
Phone calls are pointless and very expensive, I have sent 2 letters and received standard letters in reply with no promise of when I will receive my refund.
Enough said, but this company should not be allowed to continue providing an incompitent service.
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