It's a real shame so many companies choose to use Yodel. I've had the misfortune of dealing with them after buying goods from both 'Very' and 'Carphone Warehouse'. They really don't do good service, or to think of it, anything at all. It's good to see that they are making lots of money and I think this is evident from the massive and no doubt costly company rebrand exercise. It has to be said, the brand itself is pretty cool, but what good is a catchy brand name when the service 'delivered' or in this case not, is nothing but appalling. Every single time I have had a Yodel delivery there has been a multitude of problems. Delivery men saying that they knocked when they didn't, leaving expensive goods literally on the door step, despite the fact the path across the front of our house is used by everyone living on the street, and even deliveries not showing up at all. Their customer services team are rude and unhelpful and I genuinely think that the delivery staff must play football and other sports activities with the parcels. Last time I checked the corners of an iPhone box were pointed, that well know corner shape, but after Yodel took my brand new £600 iPhone 5 on board, they seemed intent on reshaping the box into, let's say a more rounded design. An absolute joke of a business, avoid if you can. The only positive thing is that I'm clearly not the only one who has felt the need to vent some truly disgraceful issues.
OK Yodel, so on your website you say:
We look different and feel different because at Yodel we truly believe there's a better way of delivering. A way that gives clients and customers at home or in businesses the service they want and need. And at Yodel, we have the scale and capacity to make it happen. And we do so with a smile!
You certainly do believe that there's a better way of delivering don't you. I'd probably stick with the old concept of getting a parcel from A to B, in one piece and on time.
We want and need our parcels on time. We don't need late or missed deliveries, damaged goods, rude and unhelpful staff etc.
You don't make it happen and I've never seen a smile. You might be laughing to yourselves when you see the company profits. Most of us have to laugh, else we'd probably cry.
... maybe revise your 'about us section'?
Oh and this did make me laugh (also from your website)
'At Yodel we really give you something to shout about.' - yes Yodel, yes you do.
So my advice to Yodel, stop spraying your vans green and start reinvesting your profits into a good team of people. I might also suggest a quick Google of what a delivery company is supposed to do, it seems you're struggling with this concept a little.
Thanks Yodel, I hope that I never have to deal with you ever again.
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