I have had no cause to complain about Very until now. An item was missing from my order but it was entered onto the invoice, I understand the human error factor. What is unforgivable is when I called customer service, a somewhat nonchalant and insolent employee (0164) couldn't and did not give me straight forward answers. I chose to ignore her attitude as long as she did her job and logged the query and raised the issue with the relevant department. I called back a few days later as nobody from Very had been in contact and spoke to another advisor, who answered my questions and set the wheels in motion, I fond out that employee 0164 never even logged my query. So I would have been expected to pay for an item i never receieved???? Bang out of order.
Lyndsey Murton found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.