Décio Marchi´s profile

Reviews (1)


Most awful customer service

I wanted to contact them to ask my service package to changed ( remove line rental which I don't use anymore) but it has proven impossible to contact them in shape or form.

Virgin's customer service is inexistent! You just don't get throught to anyone, anywhere. I have tried for about 1 hour to contact them in all possible ways including:

phone: recorded messages just keep asking millions of questions, passwords, etc. After all this ordeal, a final recorded message just says: "our lines are too busy at the moment, call some other time" and it hangs up on it.

online form: again, you just waste minutes and minutes filling in useless information they require and when you submit the form, the website crashes. You then try again another 3 times and the website just does the same thing.

This is unacceptable! I'll basically suspend my payment and wait for them to call me. It's the only way I'll be able to speak with someone.

Stay away from Virgin!

Décio Marchi´s profile

profile image of Décio Marchi
Décio Marchi
Brighton, United Kingdom