Fiona Stark´s profile

Reviews (1)


Shoes delivered were marked & damaged

The items delivered had discolouration, and what I'd say were scuff marks at the toes, though I could see from the soles that they did not appear to have been worn. Very strange indeed. I have never been disappoined by previous purchases of Ecco shoes, but these have been directly from shops.
I returned them, and would expect a full refund, including postage.

25 February 2013

Reply from ECCO SKO A/S

Dear ms. Stark,

Thank you for your review on Trustpilot.

I am very sorry to hear that the shoes had discolouration and scuff marks on them. We always do our absolute best to make sure you do not receive a faulty item. Despite our efforts in some cases it does occur. When this happens we take our full responsibility and you can always contact our customer service who will do their absolute best to give you a better feeling about your transaction and the best service we can provide.

I hope to have informed you in this way, I will contact you personally to make sure this matter gets resolved in the best way possible.

My best regards,

Jeffrey Janse
Customer Support
00800 3226 7467

Fiona Stark´s profile

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Fiona Stark
United Kingdom