One week ago I tried to buy a laptop from laptopsdirect.co.uk. Since I live in Sweden, I asked them if they can ship it to me. "Sure we can" came the answer. ...and I started the buying process.
First surprise: A part the huge price they charge for shipment (about 40 pounds), there is another 1.5% percent they charge you if you pay with a credit card. ...In theory!
Cause, as soon as I got to the payment page... oups! Error. Even before I could enter my card details.
I sent them a message about that and the answer was... "We probably can't verify your card, call us and tell us your card number, or call us and we will give you our bank account and you will pay by bank transfer". "Yes, but how could you try to verify a card ... if you don't know it's number? Are you sure you take cards? Are you sure you can ship to Sweden?". "Yes, we do both".
...So I called them. I talked to a guy to asked me to send him an e-mail with my name, address and the product I want to buy. This way he can send me an invoice.
I did it! 24 hours after... no invoice, nothing.
In the last message I sent to them I was asking questions like: "Why can't I pay with my Mastercard? You don't trust me? You don't trust Swedish banks? Is it too complicated to send the laptop to Sweden? Why I didn't get any message from your colleague who promised to send me the invoice? Are you sure you want to sell me that computer?".
Guess what? Complete silence.
So I bought the same computer from Amazon.
The guys from laptopsdirect.co.uk are just awesome... if you don't really need to buy something from them!
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