Andrew Kirkby´s profile

Reviews (2)


Awful customer service

Orange quite simply do not care! I won't go into the nature of my dispute with them but suffice to say their handling of it was appalling. Over 3 hours on the phone to them, left on hold for upto 20 minutes at a time, promises that a manager will call back and never did, an email address given that was under construction and could not deal with my concerns, customer services refusing to let me escalate and giving me false addresses to write to, advise to cancel my direct debit until problem sorted to be then threatened with service suspension and my credit rating being affected....these are some of the horrors I've had and why???? Because I chose to stay with them... Yes, that's right... Not leaving them, staying with them!!!
This is how this company rewards loyalty. My advice, go to any other service provider. Orange customer care are awful.

Very easy transaction and fast delivery.

I ordered some GHDs for my wife's birthday. Bodycare2000 was around £35.00 cheaper than anywhere else. I was dubious at first and followed their link to be verified as ghd dealer. I felt assured by this. The GHDs arrived very very quickly after purchase and are (according to my wife) "absolutely brilliant". I was very happy with the level of service, the communication , the postage and the product. I will use this site again and would recommend anyone to do same.

Andrew Kirkby´s profile

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Andrew Kirkby
Male, 1971
Lytham St Annes, United Kingdom