Donald Spencer´s profile

Reviews (2)

Delivered after required date and wrong product.

Product was not delivered by the courier first time. Needed to contact the courier to arrange another delivery date, which was after the required date. I had about another 30 items delivered over the period to my home or neighbours without any problems.
The product was not the one I had ordered and I needed to contact your helpdesk to arrange for the correct product to be sent. I am still awaiting delivery of the original product.

03 January 2014

Reply from

Further to your feedback. We are so sorry that you had been sent the incorrect item, this was due to an human error in our warehouse. We can see that our customer service team have dealt with your query straight away. The correct item should be with you shortly.

Kind regards
Customer service team.

Key Retirement Solutions

Well explained and friendly service.

The service provided ensured that all my questions were answered in termenology that I could easily understand. The fiendly advice given by Kennie ensured I was comfortable with the pace being taken during the decision making process, without feeling pressurised to sign up. It also proved that my current provider could not match the provider I selected, following the options made available to me.

Donald Spencer´s profile

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Donald Spencer
United Kingdom